Effective September 1, 2026
Customer and Installer Dispute Resolution
FieldHalo provides a structured intake and review process, but independent installers and customers remain responsible for resolving service contracts between them.
1. Safety first
For immediate danger, suspected crime, gas or electrical hazards, or threats to life or property, contact emergency services or the appropriate local authority first. FieldHalo is not an emergency service.
2. Start with the other party
When safe and practical, customers and installers should first communicate in writing about the scope, price, schedule, workmanship, property condition, warranty, or cancellation issue and allow a reasonable opportunity to respond.
3. Submit a FieldHalo report
Email support@fieldhalo.com with the parties’ names, service location, relevant dates, a concise description, requested outcome, and supporting records such as written estimates, invoices, messages, photographs, permits, or license information. Redact unnecessary financial and identity information.
4. Review process
FieldHalo may acknowledge the report, request additional information, preserve relevant platform records, notify the other party, and assess whether directory or account action is appropriate. We may place a listing under review or suspend it when credible information indicates fraud, serious safety risk, impersonation, unlawful conduct, or repeated material complaints.
5. Limits of FieldHalo’s role
FieldHalo does not adjudicate construction claims, determine legal liability, compel refunds or repairs, inspect work, or replace licensing boards, insurers, courts, law enforcement, or consumer-protection agencies. Platform action does not decide the merits of a private legal claim.
6. Billing disputes
Disputes about FieldHalo membership charges follow the Refund Policy. Please contact us before initiating a payment dispute so we can investigate an account or technical error. This does not limit rights provided by law or a card issuer.
7. Timing and records
We aim to acknowledge complete reports within five business days and provide a status or resolution within 30 days when reasonably possible. Complex matters may require more time. We retain dispute records as reasonably necessary for safety, fraud prevention, enforcement, and legal compliance.