Effective September 1, 2026
Membership Cancellation and Refund Policy
Membership charges are generally final, with narrow exceptions for genuine account-creation or billing problems and refunds approved by an administrator.
1. Cancelling a membership
You may cancel through the billing portal or by contacting support@fieldhalo.com. Cancellation prevents future renewal. Unless a refund is approved below, access continues through the paid billing period and no prorated credit is issued.
2. Refund eligibility
Subscription payments are nonrefundable except when FieldHalo confirms a material technical or account-creation problem prevented the purchaser from receiving the membership purchased, a duplicate or incorrect FieldHalo charge occurred, applicable law requires a refund, or an authorized administrator approves an exception after review.
3. Requesting review
Submit the account email, charge date, amount, and a description of the issue to support@fieldhalo.com, preferably within 14 days of the charge. Do not send full payment-card numbers. We may request reasonable evidence and will respond after reviewing account and payment records.
4. Exclusions
A lack of leads, impressions, customer responses, jobs, or revenue does not by itself qualify for a refund. Suspension for policy violations, fraud, safety issues, inaccurate information, or conduct unrelated to a FieldHalo technical failure does not ordinarily qualify.
5. Approved refunds
Approved refunds are returned to the original payment method through Stripe. Bank processing times vary. A refund may end the corresponding membership entitlement and remove the listing from paid directory placement.